Introduction

We're seeking individuals passionate about client success and building strong, long-term partnerships. We value those who excel at understanding client needs and helping them get the most value from our services. As a Remote Account Manager, you will be the trusted advisor and main point of contact for our valued clients after the initial sale, with a mission to ensure their satisfaction, understand their evolving needs, and identify opportunities to deepen our partnership. Join us as a dedicated Remote Account Manager to nurture these relationships and drive mutual growth, all while working remotely.

Role & Responsibilities

As a Remote Account Manager, you will be the primary driver of client satisfaction and growth for a portfolio of 8 to 12 client accounts. Your mission is to foster strong partnerships and ensure our clients thrive.

• Champion Client Success: Serve as the primary point of contact, building deep, trusting relationships and ensuring clients are delighted with Fenix's services and results.
• Drive Account Growth: Proactively understand evolving client needs, identify strategic growth opportunities, and expertly present solutions to deepen our partnerships.
• Oversee Performance & Outcomes: Monitor client performance metrics, identify and resolve bottlenecks, and collaborate seamlessly with Fenix's internal teams to ensure service excellence and drive tangible client results.
• Ensure Sales Team Quality: Provide crucial oversight on the effectiveness and adherence to standards of sales representatives working on client accounts.
• Guide Seamless Onboarding: Spearhead the initial client onboarding process, ensuring a smooth, efficient, and successful launch onto Fenix's systems.

Qualifications

• Unwavering Professionalism: Takes immense pride in delivering a consistently excellent and positive client experience, serving as a trusted advisor.
• Strong Communicator: Exceptional written and verbal communication skills, crucial for building trust and maintaining clear client relationships.
• Client-Centric Passion: Deep commitment to understanding and advocating for client success, with a genuine desire to build strong, long-term partnerships.
• Proactive & Strategic Thinker: Ability to anticipate client needs, identify strategic growth opportunities, and provide forward-thinking solutions.
• Highly Organized & Detail-Oriented: Strong organizational skills and meticulous attention to detail are essential for managing a portfolio of accounts, client data, and deliverables effectively.
• Problem Solver: Possesses strong critical thinking and problem-solving abilities to address client challenges and overcome obstacles efficiently.
• Tech-Savvy: Familiar with CRM tools or a quick learner, eager to leverage technology to optimize client management and reporting processes.
• Adaptability: Can work independently and manage time effectively in a remote setting, with the ability to pivot and adjust based on evolving client needs and market dynamics.

Useful Past Experience

• Remote Client Engagement: Demonstrated success in building client relationships and delivering results effectively in a remote environment.
• Prior Account Management: Direct experience managing a portfolio of B2B client accounts, focusing on post-sale satisfaction and growth.
• Client Growth & Upselling: Proven track record of expanding opportunities and revenue within existing client relationships.
• Project & Relationship Coordination: Experience overseeing client projects, coordinating internal teams, and ensuring seamless service delivery.
• Performance Reporting & Strategic Consultation: Ability to analyze client data, report on outcomes, and provide strategic recommendations.